The personal touch means a lot to both clients and service providers. We recently shipped a book call Collected Poems 1937-1989 by A.J. Seymour to a customer. As the Grandchild of Mr. Seymour I included a little thank you note in the book. Below is what the customer had to say:
Dear Carmen Outridge ,I received your package today and wanted to thank you and Bruce for the personal touch you brought to this transaction . I am very satisfied with the great new condition of the book ! Have a great weekend .Regards … Conrad .